Just like you, but different
Daughter invested in a $450 khathmandu jacket, when I say she I mean “I”.
It gets a lot of use on cold mornings, between games, and in the waiting around at hockey.
It also got a tear in the sleeve.
Now to their credit Kathmandu do make repairs, you take your stuff back to the shop and they send it back to the factory and lo! it returns as new.
After 10 days we get a call, it’s been sent back unrepaired, the factory have deemed the jacket ‘dirty’and would like it cleaned. This is despite the shop inspecting the jacket and making out a report that on the condition and the remedy we required.
Apparently not good enough. For both of us.