A life just as ordinary

Just like you, but different

Grrr, Vodafone people.

Angry much ?

We changed our Telecom account to a Vodafone account. Which was easy as. Fill in a form, flash your ID, and voila like magic you have your number on a different carrier. When I did this the wonderfully helpful assistant really was helpful and everything happened like it was supposed to.

One of the reasons to change was costs, when the said phone was mainly a text device for mother and children. All on the same network now, all lovely jubly.

The ‘plan’ was to get with the network and then transfer to the appropriate plan a couple of months later. Which it turns out would be a pre-pay plan, just because the phone is not in high use and a minutes plan wouldn’t work out so well.

Well the sulking broody moody assistance in Westfield Vodafone on Sunday needs to have a serious think about why she should keep her job. Clearly she was having angst sitting with head in hand avoiding any eye contact, and certainly not willing to get off her behind and help anyone milling about in the store. Talk about a waste of space, someone clearly trading their time for money, and that’s about it.

And unhelpful much? I’ll say that her complete and total interaction was limited to “call customer service”

Why yes of course that’s why I came to the store, so you can tell me to call a service desk, and then sit head in hand moody and broody. Don’t offer me the desk phone, or to help me get what I want, just “call customer service”. Useless.

I get it, you’re on minimal wage, it’s a weekend job, but really I’m wanting to purchase something not hunt around trying to find you, or listen in to your gabble with your colleagues whilst you pick your nails in the far back corner of the store. Worse of course is the “hello, how are you” assistance, as if that’s like the magic abracadabra of retail.

 I know that this is a personal preference thing, if I’m in a shop and need you I’ll come find you, don’t hover. If I come find you I need you, and I need you to need to help me

Anyway it’s instances like these that make me regret changing, better the devil you know, and that this instance has left me feeling less than complimentary about Vodafone’s otherwise wonderful service.

Either that or I’m just old and cranky. But Mrs Pdubyah wasn’t too impressed either so I’m picking not.

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This entry was posted on July 4, 2011 by in All about me, Customer Service., Instant Gratification and tagged , , , .

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